Frequently Asked Questions
Everything you need to know about Bestar furniture, shipping, and our quality guarantee.
What kind of materials are used in Bestar furniture?
Bestar furniture is crafted from high-density commercial-grade particle board, finished with a durable laminate that resists scratches, stains, and wear. Most products are compliant with CARB Phase 2 standards for environmental safety.
How long does shipping take and is it free?
We offer free standard shipping on all orders within the contiguous United States and Canada. Most orders are processed within 2-3 business days, with delivery typically occurring within 5-10 business days depending on your location.
Does Bestar furniture come with a warranty?
Yes, we stand behind our quality. Most of our office and home collections come with a limited 5-year or 10-year warranty covering defects in materials or workmanship from the date of purchase.
What is your return policy?
If you are not completely satisfied, you can return your items within 30 days of delivery. The product must be in its original packaging and unassembled. Please note that return shipping fees may apply unless the item arrived damaged.
Are assembly services available?
Our furniture is designed for easy DIY assembly with detailed instructions included. While we do not provide direct assembly services, we partner with third-party providers like TaskRabbit or Angi to help you find local professional installers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm to help you furnish your space now and pay over time.